Withdrawal payout request

Good day,

I kindly need assistance to help my Brother with his withdrawal payout request after resignation at his former workplace. He was provided with forms to complete and email to Momentum. He did so and had no heard any response. Everytime he tries to reach out or contact centre he gets told someone will call him back. He has been waiting g since May/June 2026. We have sent several emails to various email addresses to Momentum. Initially we were given a *** and advised someone will reach out. There after we haven't heard anything and with all email sent. No response being received. The poor young wanted to use the funds to go to the Mountain for Initiation. Whatever amount it is. It will have a huge impact towards to ceremony. A Sheep alone cost +3k. And atleast his Mom just got approves for Sassa Pension so atleat that a 2k . But please guys help poor young fellow. I'm reaching out for him as he has been part timing at PnPp might be hard to call him but best response is eml