Withdrawal of benefits

I have been sending my documents via email since 6/10/2022 for the withdrawal of my retirement annuity and every single day one person says that they have received them and processing them and another says they are incomplete and should resend the documents. How is that possible? I was told to wait 5 to 7 working days and now it has been 10 days and every single day there is a new story with a different person not reviewing the several emails that I have sent before. I am really frustrated as I am now unemployed and in need of the funds. Please advice me as to how to proceed from here onwards because I am really out of options.