AM
Aluwani M

1 reviews | Active since Dec 2014

18 May 2017, 09:23

Withdrawal FKL***

<p>I have submited my Documents for withdrawal 29 days back and when i sent an email to them asking how far and whats happening regarding my withdrawal i get same email:</p> <p> Subject: Withdrawal FKL ********** <br /> <br />Good Day</p> <p>Kindly provide us with the members tax reference number and Section 9, declaration by member must be signed by the member.</p> <p>Kind Regards</p> <p>Lesego Kraai<br />Service Consultant<br />Corporate and Public Sector<br />Tel: +27 (0)86 ********** <br />Fax +27 (0)12 ********** </p> <p>269 West Avenue, Meersig Building, 3rd floor, Centurion<br />PO Box 7400, Centurion, 0046<br />E-mail: ********** /> </p> <p> </p> <p>i have sent it on the 3rd and when i sent follow up emails no respond and yesterday i sent email and the respond was:</p> <p>Good Day</p> <p> </p> <p>The earliest mail on the correspondence is a request that was sent out by our service consultants.</p> <p>Please advise us of the mail you need a response to.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br /> <br />Clayton Abrahams<br />Client Care Consultant<br />Corporate & Public Sector <br />Tel: +27 (0)860 333 332 Fax: +27 (0)12 ********** <br />Mobile: +27 (0)<br />268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 <br />E-mail: ********** /> </p> <p> </p> <p>i am not getting help i forward all emails i sent them but no respond, </p> <p>WHAT A POOR SERVICE FROM THEM!</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply18 May 2017, 09:44
Official

Thank you for bringing your concerns to our attention.

The matter will be referred to management who will contact you shortly.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply18 May 2017, 10:33
Official

Please accept our most sincere apologies for the delays incurred.

I wish to confirm that we have now received all the outstanding requirements and we are busy processing the claim.

Kind Regards

Sue