Withdrawal

Dear

My claim for the two-pot withdraw has been denied twice by SARS because Momentum sent incorrect information. How is this possible? I have been waiting for the withdrawal for two months and I still have no response. This is unacceptable and the customer service is slow, as I have to wait almost 1 hour to speak to an attendant.

How can Momentum offer such a low quality service? And whenever an error occurs, I receive no feedback. I have to keep calling all the time and when the call drops, they don't return it and I have to wait on the phone again to be answered.