LM
Lulama M
1 reviews | Active since Jul 2020
04 Jan 2023, 08:25
Withdrawal claim
I have never seen such incompetence in my life, I simply ask for the status of my withdrawal claim and I am being sent from pillar to post, if it's not Siyanda who is telling me that they have not recieved any of my documents, it's Nabu who is still typing an email to ask for feedback from Bianca. And the same Bianca said they have escalated the matter to their Manager. Who is fooling who here?
Momentum if you are not going to process the claims please do inform the customers so that they stop wasting their time and money calling for feedback.
Your customer service sucks and you need better agents who really want to assist people and not ones to pass the buck so that you can drop the call.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
04 Jan 2023, 08:38Dear Lulama
Your posting has been duly noted, and please accept our sincere apologies for the service delays.
In order to refer the matter to the correct department for assistance can you please confirm if this is a withdrawal from a pension/provident fund and if so, what is the name of the employer.
Thank you
NH
Your posting has been duly noted, and please accept our sincere apologies for the service delays.
In order to refer the matter to the correct department for assistance can you please confirm if this is a withdrawal from a pension/provident fund and if so, what is the name of the employer.
Thank you
NH
Momentum (SA)'s reply04 Jan 2023, 08:38
Official
Dear Lulama
Your posting has been duly noted, and please accept our sincere apologies for the service delays.
In order to refer the matter to the correct department for assistance can you please confirm if this is a withdrawal from a pension/provident fund and if so, what is the name of the employer.
Thank you
NH
Your posting has been duly noted, and please accept our sincere apologies for the service delays.
In order to refer the matter to the correct department for assistance can you please confirm if this is a withdrawal from a pension/provident fund and if so, what is the name of the employer.
Thank you
NH
LM
Lulama M's updateReviewer Update
04 Jan 2023, 08:40Anglo American
And I was dealing with Bianca Smit and I am getting no joy. Can someone escalate this
And I was dealing with Bianca Smit and I am getting no joy. Can someone escalate this
LM
Lulama M's update04 Jan 2023, 08:40
Reviewer Update
Anglo American
And I was dealing with Bianca Smit and I am getting no joy. Can someone escalate this
And I was dealing with Bianca Smit and I am getting no joy. Can someone escalate this
Momentum (SA)'s replyOfficial
04 Jan 2023, 08:50Thank you for providing us with the information. The matter has been escalated to the manager of the fund in order to assist.
Momentum (SA)'s reply04 Jan 2023, 08:50
Official
Thank you for providing us with the information. The matter has been escalated to the manager of the fund in order to assist.
LM
Lulama M's updateReviewer Update
04 Jan 2023, 08:51Thank you.
LM
Lulama M's update04 Jan 2023, 08:51
Reviewer Update
Thank you.