MM
Malefetsane M
1 reviews | Active since Dec 2023
30 Apr 2026, 16:35
Withdrawal Claim Delay and Dropped Calls
I completed a withdrawal on the 19th March 2026 with confirmation that the process will take 4 - 6 weeks. The time has passed and no update has been provided. I have followed up numerous times via email and only receive their autoreply. Furthermore, other departments I have gone through have answered my calls EXCEPT for Momentum Retirement Administrators. My calls will get dropped after a few minutes of holding.
Your lack of communication, lack of answering our calls, is insulting to say the least. To think my former employer has invested our provident funds with you is now worrying. You fail to manage expectations so much it is a shame.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
04 May 2026, 09:09Dear Malefetsane
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Momentum (SA)'s reply04 May 2026, 09:09
Official
Dear Malefetsane
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
MM
Malefetsane M's updateReviewer Update
06 May 2026, 06:22Hello.
To date I have not received a response or update on the progress of my withdrawal. Your FundsAtWork department is doing nothing as I am not getting anything from them. It is increasingly frustrating to have to wait for nearly two months for my payment whilst my electricity has been cut off this week and my rest is overdue. Before I know it, my family will have been evicted and this brings a whole new set of challenges caused by this lack of service. I will refer this matter to the Pension Fund Adjudicator and see what options I have in escalating. This is honestly unacceptable!
To date I have not received a response or update on the progress of my withdrawal. Your FundsAtWork department is doing nothing as I am not getting anything from them. It is increasingly frustrating to have to wait for nearly two months for my payment whilst my electricity has been cut off this week and my rest is overdue. Before I know it, my family will have been evicted and this brings a whole new set of challenges caused by this lack of service. I will refer this matter to the Pension Fund Adjudicator and see what options I have in escalating. This is honestly unacceptable!
MM
Malefetsane M's update06 May 2026, 06:22
Reviewer Update
Hello.
To date I have not received a response or update on the progress of my withdrawal. Your FundsAtWork department is doing nothing as I am not getting anything from them. It is increasingly frustrating to have to wait for nearly two months for my payment whilst my electricity has been cut off this week and my rest is overdue. Before I know it, my family will have been evicted and this brings a whole new set of challenges caused by this lack of service. I will refer this matter to the Pension Fund Adjudicator and see what options I have in escalating. This is honestly unacceptable!
To date I have not received a response or update on the progress of my withdrawal. Your FundsAtWork department is doing nothing as I am not getting anything from them. It is increasingly frustrating to have to wait for nearly two months for my payment whilst my electricity has been cut off this week and my rest is overdue. Before I know it, my family will have been evicted and this brings a whole new set of challenges caused by this lack of service. I will refer this matter to the Pension Fund Adjudicator and see what options I have in escalating. This is honestly unacceptable!
Momentum (SA)'s replyOfficial
06 May 2026, 08:45Dear Malefetsane
Thank you for your message. I have again escalated your complaint to the fund managers for further attention.
Kind regards
Mvdm
Thank you for your message. I have again escalated your complaint to the fund managers for further attention.
Kind regards
Mvdm
Momentum (SA)'s reply06 May 2026, 08:45
Official
Dear Malefetsane
Thank you for your message. I have again escalated your complaint to the fund managers for further attention.
Kind regards
Mvdm
Thank you for your message. I have again escalated your complaint to the fund managers for further attention.
Kind regards
Mvdm
MM
Malefetsane M's updateReviewer Update
08 May 2026, 10:48Another two days have gone by with no updates, no contact, no communication. I will now be escalating to the Ombudsman.
MM
Malefetsane M's update08 May 2026, 10:48
Reviewer Update
Another two days have gone by with no updates, no contact, no communication. I will now be escalating to the Ombudsman.