LM
Lee M
1 reviews | Active since Aug 2022
25 Oct 2024, 11:05
WITHDRAWAL CLAIM
Momentum is definitely not in the business of assisting anyone. Everytime you call, you are told to call a week later. No one ever knows what's going on with anything really. Despite sending various emails, you get zero responses. There's a pattern here as well,where you lodge your complain and the response is 'we have referred your complaint to the fund manager for further investigation'. Clearly an automated response which doesn't really resolve anything. In a space of three weeks I've been informed that they are experiencing an issue with IT, then I'm informed that my withdrawal claim is being processed only to later be told that they haven't received my form. Disappointed is an understatement.
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Replies (2)
Momentum (SA)'s replyOfficial
25 Oct 2024, 11:20Dear Lee,
Thank you for your post. I have referred the matter to the Fund Administrator for assistance. Unfortunately we are not in a position to investigate Employee Benefits complaints under this platform, and have to redirect the matter to the Employee Benefits team to take over the complaint and engage with your themselves.
Regards,
ND
Thank you for your post. I have referred the matter to the Fund Administrator for assistance. Unfortunately we are not in a position to investigate Employee Benefits complaints under this platform, and have to redirect the matter to the Employee Benefits team to take over the complaint and engage with your themselves.
Regards,
ND
Momentum (SA)'s reply25 Oct 2024, 11:20
Official
Dear Lee,
Thank you for your post. I have referred the matter to the Fund Administrator for assistance. Unfortunately we are not in a position to investigate Employee Benefits complaints under this platform, and have to redirect the matter to the Employee Benefits team to take over the complaint and engage with your themselves.
Regards,
ND
Thank you for your post. I have referred the matter to the Fund Administrator for assistance. Unfortunately we are not in a position to investigate Employee Benefits complaints under this platform, and have to redirect the matter to the Employee Benefits team to take over the complaint and engage with your themselves.
Regards,
ND
LM
Lee M's updateReviewer Update
27 Oct 2024, 15:13Well, obviously benefits cannot be investigated on this platform. This is just an honest review based of poor service delivery from yourselves in the hopes that something can be done, that I will receive some sort of assistance.
I received a response this afternoon informing me that they won't process my claim. Several times I was told that my employer finalized everything on their end on the 9th October 2024, furthermore that it was your system that was down hence I didn't receive any correspondence. I was sent a form to fill out only the parts that are applicable to me. Today I'm being told it won't be processed. A further delay because of incompetence from your end.
Why is momentum comfortable in giving its' members the run around? Especially with their money? Sending us from pillar to post for what? No one wants to take accountability for anything, like I mentioned before no one knows what's going on. Ever! When you do respond, it's to frustrate the process further.
Should the administrator who has been communicating with me not have full on knowledge of what is going on regarding my claim? Does he only become aware of things I tell him there and then, do your systems not work?
I received a response this afternoon informing me that they won't process my claim. Several times I was told that my employer finalized everything on their end on the 9th October 2024, furthermore that it was your system that was down hence I didn't receive any correspondence. I was sent a form to fill out only the parts that are applicable to me. Today I'm being told it won't be processed. A further delay because of incompetence from your end.
Why is momentum comfortable in giving its' members the run around? Especially with their money? Sending us from pillar to post for what? No one wants to take accountability for anything, like I mentioned before no one knows what's going on. Ever! When you do respond, it's to frustrate the process further.
Should the administrator who has been communicating with me not have full on knowledge of what is going on regarding my claim? Does he only become aware of things I tell him there and then, do your systems not work?
LM
Lee M's update27 Oct 2024, 15:13
Reviewer Update
Well, obviously benefits cannot be investigated on this platform. This is just an honest review based of poor service delivery from yourselves in the hopes that something can be done, that I will receive some sort of assistance.
I received a response this afternoon informing me that they won't process my claim. Several times I was told that my employer finalized everything on their end on the 9th October 2024, furthermore that it was your system that was down hence I didn't receive any correspondence. I was sent a form to fill out only the parts that are applicable to me. Today I'm being told it won't be processed. A further delay because of incompetence from your end.
Why is momentum comfortable in giving its' members the run around? Especially with their money? Sending us from pillar to post for what? No one wants to take accountability for anything, like I mentioned before no one knows what's going on. Ever! When you do respond, it's to frustrate the process further.
Should the administrator who has been communicating with me not have full on knowledge of what is going on regarding my claim? Does he only become aware of things I tell him there and then, do your systems not work?
I received a response this afternoon informing me that they won't process my claim. Several times I was told that my employer finalized everything on their end on the 9th October 2024, furthermore that it was your system that was down hence I didn't receive any correspondence. I was sent a form to fill out only the parts that are applicable to me. Today I'm being told it won't be processed. A further delay because of incompetence from your end.
Why is momentum comfortable in giving its' members the run around? Especially with their money? Sending us from pillar to post for what? No one wants to take accountability for anything, like I mentioned before no one knows what's going on. Ever! When you do respond, it's to frustrate the process further.
Should the administrator who has been communicating with me not have full on knowledge of what is going on regarding my claim? Does he only become aware of things I tell him there and then, do your systems not work?