Will delay in processing everything, including a death and critical illness claim.

Utterly disgusted with the way in which Momentum has handled the critical illness and death claim we put through for our mother. They don't listen to anything you say and whilst my mother was DYING under hospice care I was told that she needs to sign the consent forms to get her claim through. How was she supposed to sign anything when she was dying of cancer and unresponsive?! This company puts you in a difficult situation when you are already grieving and if you don't ask what the status is on claims, you get no response. When you do get a response, they are constantly 'needing more medical information' or 'experiencing a high volume of claims' and we as a family have provided ALL requested information to process the claims but nothing is good enough. The critical illness claim is still being processed since September and the death claim process now needs more medical information even though we provided everything. No humility, pathetic service and no regard for the emotional toll their lack of customer service takes on those who must already deal with the death of a loved one. Who knows when or if Momentum will ever pay out on our mother's policies which she worked so hard to maintain. I would rather choose to have no life cover than take out anything with Momentum because your loved ones will struggle to get anything out of this company when you die or become critically ill. Disgusting financial service provider, absolutely disgusting.