MB
Maleshwane B

1 reviews | Active since Jan 2015

07 May 2026, 12:06

Widows cry

How better do we get attention and action from your company. We have used all platforms, what is left is the ombudsman.

The case is my mom has been awaiting payment from Momentum for my father's provident fund. He passed on in August 2024. To date we are getting the runaround. And when we ask questions no one seems to have any answers as to why we were excluded. The trustees did not do a formal investigation. I would like to pass this to the Adjudicator for further investigation and probe into these irregularities. I have provided my mom's details below.

0
Replies (6)
Momentum (SA)
Momentum (SA)'s reply07 May 2026, 12:14
Official
Dear Maleshwane
Thank you for your message.
Kindly provide me with your fathers identity number and the policy number on a  private reply in order to assist.
Kind regards
mvdm
Momentum (SA)
Momentum (SA)'s reply08 May 2026, 12:02
Official
Dear Maleshwane
Thank you for your feedback.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm
MB
Maleshwane B's update12 May 2026, 09:29
Reviewer Update
No response or any feedback to date.
Momentum (SA)
Momentum (SA)'s reply12 May 2026, 09:32
Official
Dear Maleshwane
Thank you for your message.
I have again escalated your message to the fund managers.
Kind regards
mvdm
MB
Maleshwane B's update22 May 2026, 09:54
Reviewer Update
Hi

How long does it take for the fund managers to make contact?
Momentum (SA)
Momentum (SA)'s reply22 May 2026, 14:01
Official
Dear Maleshwane
Thank you for your message. I do apologize for the delay.
I have again escalated for urgent assistance.
Kind regards
mvdm