DR
Darren R

1 reviews | Active since May 2014

27 Feb 2021, 20:59

Why you must never touch Momentum with a barge pole - I'm still waiting for my payout months down the line and refusing to pay.

Terrible. ********** and ***********. * Complaint lodged 21.02.2021. No response to date. * Payout matter dragging on since last year. * Are not following standard practices and making up their rules as they go. * Wanting a divorce order because of payout, to see whether maintenance order etc. in effect and claim against my provident payout. Not applicable since divorced 4 years before joining the fund, plus ex supp**** affidavit of waiver. Paperwork ignored.

They are ******* and ***********s who cannot process two thoughts together. My attorney friend was even incredulous about what they're doing. Think next step ombudsman then demand via attorneys and sue for money plus costs in litigation, even if I don't get a cent, because of the principle of the matter and shoddy service.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply01 Mar 2021, 09:30
Official
We take not of your comments, a manager will make contact with you to resolve the matter.

Kind regards
MC
Momentum (SA)
Momentum (SA)'s reply01 Mar 2021, 13:28
Official
The claim application was submitted on Portal from your previous employer and the section relating to a Divorce was completed by the employer.
 
Momentum is under obligation to complete an investigation and therefore requested you to provide the relevant Divorce Order. This was not received.
 
During the course of February your ex-Spouse called in and stated that there was no need to withhold your benefits as she is not due anything.
 
The call has been sent to our legal department who will make a decision as to whether we may proceed or not.
 
The Admin Manager will call you today with feedback.

Kind regards
S du Plessis