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armandvosloo A

1 reviews | Active since Sept 2016

12 Sept 2023, 16:10

Why must we go to Hallo Peter to get a response??

Why should we go to Hallo Peter in order to get a response from you?? This morning I spoke to Brion Olivier who stated that I will receive the confirmation letter today. I sent 2 follow up emails requesting the letter and still nothing. Why do you tell me you are going to send it and not reply???

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply12 Sept 2023, 16:49
Official
Armand

We are sorry to hear that you did not receive the relevant feedback.

The matter has been escalated to the relevant business area for their urgent attention.

Kind regards

EdB 
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armandvosloo A's update12 Sept 2023, 17:18
Reviewer Update
EdB,

How do I take this further??? I am not happy at all with this. If you tell your client payment will be made today and confirmation letter will be sent you are supposed to do that? Or is this just Momentum way of lying to their clients?
Momentum (SA)
Momentum (SA)'s reply13 Sept 2023, 08:35
Official
Armand

You have been contacted telephonically to have this matter sorted out.

Regards

EdB