WD
Waldo D

1 reviews | Active since Mar 2015

29 Jan 2018, 19:24

Why even ask Questions

I have logged multiple questions but the Multiply team does not respond. They say they escalate but that is it. I have tried to follow ups but no one answers.

My questions: App and website different information Sent 8 January, Ask for update 15, 21 and 28 January. The mobile app and website has different and contradicting information gave screenshots.

non travelsafe days no points Sent 8 January, Ask for update 15, 21 and 28 January. For days we did not travel we did not receive safe days, contradicting their t and c's

Mistake on MultiplyHealth Assessment Report, please FIX and remail Sent 8 January, Ask for update 15, 21 and 28 January. Te report and website is different.

I require actuel feedback of current status.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply30 Jan 2018, 07:05
Official

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to a manger and they will contact your shortly.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply30 Jan 2018, 09:10
Official

I received confirmation that Mr Moodley made contact with you to resolve the matter.

Kind regards

Michele Coetsee