Where is my product Multiplyonlinestore?

I purchased a product on-line on the 20th of October 2017. Delivery time is up to 7 days. After several calls, emails I have not received my product. I realize there is problems with there system, but the promises of phoning me back and updating me on when I will receive my product is non-existent. I just get told the call has been escalated (6x already). I have been told that the person dealing with the delivery will phone me back, I get NO phonecall. You can not speak to anybody but the call center agent - which can only do so much - which is nothing at all. You can not speak to a manager, the person delivering, nobody. When will I get my product which is a gift who's birthday has already passed due to lack of their service. Is there anybody at Multiply who can actually assist me to get my product!!!!!