Where has all the Momentum gone?

Momentum Short-term insurance and multiply are fast declining is service levels. I have been trying to get feedback from them regarding the calculations of health heart scores and how I went from Green to Red - while I have lost weight, got fitter and eat better than last year. Mailed them on 5 October 2018, 26 November 2018 I am still to hear back from them.

To make matters worse, multiply rewards are near impossible to meet if you do not have ALL their products - I have been trying to get a short-term insurance quote for almost a month now and have had no response - no even my broker can get it right!

I am truly disappointed by my latest, or rather lack of interaction from my supposed healthcare partner.

Extract from their website: "Momentum is a trusted partner on your journey to financial wellness. We guide you by offering leading advice, products and services." Turns out this is more of a perception than a reality.