When the left hand doesn’t know what the right hand is doing

I have been taken from pillar to post for nearly 1 month if not more by momentum employees. I emailed for assistance, it took a week for them to ask for my I.d number which I provided. 2 weeks later I get an email asking for my phone number for verification. I sent it. 2 weeks after that I get an email saying thank you for your phone number it has been updated. This person did not bother to read the email thread to see I didn’t ask for any details to be updated and I have been waiting weeks to get application forms.

Now, it’s been a week since that email was sent to me in other words I technically have not even begun to be assisted yet. I don’t think I’ve ever received such horrible service. I don’t think they care. I think momentum gives pretty bad service regardless of your product because I got the same bad experience in the health side as I am getting in the pension fund side. I am in the process with my employer, of moving my pension because this is intolerable!