What is happening to my pension?

Good day,

I am writing this email to explain the pure dissatisfaction that my wife is having with momentum. She started a process to transfer her pension fund 3 weeks ago and was told today that it will take another 10 days for the money to be transferred. She was told that the money was in momentum's account but that it takes 10 days to be transferred.

Does that mean that Momentum is now sitting and earning the interest for 10 days before it does a transfer. If that is the case then surely this is not legal or am I missing something.

My wife has been waiting and was told that she would have the money today but now it seems as if this is not the case.

Surely somebody should be able to explain this process and why not another 10 days.

Please can somebody that knows how to explain this and has the authority to make decisions contact her on *** - Margaret.

Regards