What is going on in that company

I needed to update my beneficiaries on my life policy and contacted Momentum life. I was sent form which I duly filled out and returned to them.It was sent back to me but the spelling of my husband's name was still incorrect. My daughter got married so once more I thought let me correct the beneficiary form and get my husband's surname corrected at the same time so they changed my daughters name but once again they did not change my husbands name but sent me a form to say they did not have my full names and I had to do a full FICA form.Well I just lost the plot at their total incompetence can they not get a simple surname correct.