SS
Sharon S

1 reviews | Active since Aug 2016

16 Nov 2018, 13:26

What happened to you Multiply?

Please can Momentum Multiply explain - 1. How did you decide this year on what to reward people for? 2. Roll out Multiply Money & not one of the providers I have tried to use know about them. So to stay on Premier I need to provide proof that my vehicle has an immobilizer & an alarm. You have a STI that can take my vehicle's VIN number, do a TU call & the system will tell them its factory fitted with the make & model. B.t.w no forward thinking insurance company ask for an alarm or an immobilizer anymore! You roll out Multiply Money - great, you incentivise me to shop at your pardner stores - not sure that's very TCF, but I do it. Then I try to spend the cashbacks, 3 Total garages later & no-one has any idea what to do with this QR code. I get a call saying the Total garage staff will be trained. I leave Total and today I thought let me try Dischem, another pardner store I get incentivize to use. Suprise, surprise the code does not work!

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply16 Nov 2018, 13:35
Official
Thank you for taking the time to inform us of your concerns. You will be contacted shortly to address your concerns and answer your questions. 

Kind regards
CK
Momentum (SA)
Momentum (SA)'s reply27 Nov 2018, 09:58
Official
 I am truly sorry for the frustration you experienced. 

Our Multiply representative phoned you and regrettably you noted in another posting that the information was not understandable. Communication will be sent out to our Multiply clients, creating awareness on how the use the WiCode. 

In terms of educating our partner staff (for instance Dischem), we have made the request to Dischem, however this is not within our control. We can only requst Dischem to re-emphasis the training. 

Kind regards
CK