1 reviews | Active since Nov 2013
Weekly excuses but no promises fulfilled
My name is Stacey. I have resigned from work and completed all necessary paperwork to claim my funds from momentum. I have made calls to Momentum regarding my withdrawal but received empty promises. I called on 2 October and was told that all was processed and SARS has been emailed. I was also told that I should receive payment by the next week. I called again on 11 October and was told that SARS will be emailed again and I should receive payment by 20 October. Still no payment received and I don't feel I should contact Momentum contact centre again because I feel I will not get any truth.
Thank you for taking the time to inform us of your concerns. We will be in contact with you shortly to obtain the necessary information to investigate the matter.
Kind regards
CK
Thank you for taking the time to inform us of your concerns. We will be in contact with you shortly to obtain the necessary information to investigate the matter.
Kind regards
CK
Hi Stacey
I refer to our telephone conversation and I apologise for the poor service that you have received.
As confirmed we have today app**** for tax and I will advise you tomorrow whether we have received the directive back, if so we will then continue with the account verification and payment will be made on Friday.
I will however keep you updated.
Once again my most sincere apologies for the service failure on our side.
Kind Regards
Sue
Hi Stacey
I refer to our telephone conversation and I apologise for the poor service that you have received.
As confirmed we have today app**** for tax and I will advise you tomorrow whether we have received the directive back, if so we will then continue with the account verification and payment will be made on Friday.
I will however keep you updated.
Once again my most sincere apologies for the service failure on our side.
Kind Regards
Sue