Wealth not executing investment instructions

On 24/03 @ 12h25 I submitted a switch instruction via e-mail. I received a confirmation e-mail from Jones Makgosa @ 12h56 the same day. After waiting until 30/3 & checking on line that the switch has not been done within the 2 day turn round I phone customer service. I was told by Lillian Tshipi that the agent who received this instruction flagged it as the same as an instruction received on 9/3. It thus seems easier to give an excuse than to do the work. Further even a primary school kid would see the instructions are not the same as the 1st instruction had 6 lines of switches between funds & the 1 of 24/3 had only 3 lines. Lilian undertook to action the switch. She also informed why Jones didn't load the instruction. On 2/4 @ 15h58 I received a e-mail from Lillian indicating I do not own 1 of the funds I wanted to switch. This is not the case as this fund is my 2nd biggest investments in my portfolio.<br> As management fees are deducted every month I wonder if Momentum would refund me this amount if they are not prepared to do switches. Can this instruction please be done as per prices ruling on 25 or 26/3 as the funds I wanted to buy out of cash are already 3% up in price.<br> <br> Regards