Waste of time, pathetic service.

I have waited 26 days for a reply as specified by Momentum. Staff that answer the phones seem rude and very uninterested in helping clients, why do I need to keep wasting my airtime? I processed my retirement fund to be paid out on July 20. I have not yet received any communication, no emails, no nothing. I have now been given an excuse about SARS and something about a Tax Certificate because my fund was not processed, Momentum trying to cover themselves. Poor service! I will have nothing to do with Momentum after my funds reflect.