1 reviews | Active since May 2016
Waste of time, not delivering on promises
<p> Momentum Multiply is an absolute waste of my time.</p> <p> </p> <p>I have been emailing for months to find a solution regarding my Active Days. </p> <p> </p> <p>The entire point of mailing you for months is because I have a TomTom device that does not link with my Momentum profile. And I have been mailing you for months, without any success.</p> <p> <br /> cannot deal with this poor service and lack of a resolution any longer. It is wasting my time. And my gym fees are far more expensive than they should be as a result - for months. And you are not honouring any of the promises you make about save as you go.</p> <p> </p> <p>I have submitted proof of all the events I have participated in, as requested.</p> <p>I have submitted screen shots of my watch, as your team requested, so that you could load my Active Dayz manually. That is what someone on your team requested of me. Only now to tell me that you cannot load my Active Dayz manually. </p> <p> <br />Also, considering that i have been trying to resolve this matter for months, and now I am also told that I cannot claim for more than 4 months ago. If you had helped me at the time of my initial request to resolve this, I would not be missing out on my points. I will take this matter up with the media and consumer complaints forum and ombudsman, as I am sick and tired of going round in circles on this matter.</p>
This was my email dated FEBRUARY already to resolve this matter, and still absolutely no progress! No delivery on your gym fees and Active Days promises.
Hi
I am struggling to log my ActiveDayz.
Firstly, I have a TomTom device, which tracks:
number of steps daily
calories
kms
duration of exercise
But, TomTom is not one of the devices which can be linked: https://www.momentum.co.za/connected/you/my-rewards/get-active/linkadevice/
So, I can not link my device for the steps taken or calories burnt.
EVENTS
I am also trying to log my events, but it is not listed on EntryTime: https://www.entrytime.com/
I participated in the Cape Town Cycle Tour, but it is not listed here: https://www.entrytime.com/road-cycling-events/
I also participated in the Peninsula Marathon (42.2km) on 21 February, and Red Hill marathon (42.2km) on 23 January, so those need to be logged too please.
I run as follows during the week:
Monday 16km
Tuesday track training - 6km
Wednesday (am) - 9km
Wednesday (pm) - 16km
Thursday - 5km
Please can you add this to my events/ steps too.
Please confirm once all of the above has been logged, and I can check this on my profile.
Many thanks
Fidelia
Date: Wed, 17 Feb 2016 17:53:15 +0200
This was my email dated FEBRUARY already to resolve this matter, and still absolutely no progress! No delivery on your gym fees and Active Days promises.
Hi
I am struggling to log my ActiveDayz.
Firstly, I have a TomTom device, which tracks:
number of steps daily
calories
kms
duration of exercise
But, TomTom is not one of the devices which can be linked: https://www.momentum.co.za/connected/you/my-rewards/get-active/linkadevice/
So, I can not link my device for the steps taken or calories burnt.
EVENTS
I am also trying to log my events, but it is not listed on EntryTime: https://www.entrytime.com/
I participated in the Cape Town Cycle Tour, but it is not listed here: https://www.entrytime.com/road-cycling-events/
I also participated in the Peninsula Marathon (42.2km) on 21 February, and Red Hill marathon (42.2km) on 23 January, so those need to be logged too please.
I run as follows during the week:
Monday 16km
Tuesday track training - 6km
Wednesday (am) - 9km
Wednesday (pm) - 16km
Thursday - 5km
Please can you add this to my events/ steps too.
Please confirm once all of the above has been logged, and I can check this on my profile.
Many thanks
Fidelia
Date: Wed, 17 Feb 2016 17:53:15 +0200
Hi
Please find attached screen shots of some of my missing Active Days. Please confirm when it has been manually uploaded.
Please note that I run every Monday (am run), Tuesday (am cycle, pm run, pm gym) , Wednesday (am run, pm run) and Thursday (am run). Would you like me to bombard you with through screen shots of all these activities for all the months this year in order to log it? Or is the attached sufficient proof?
I have also sent you proof of some of the events in which I participated in, and will continue to send through this backlog.
kind regards
Fidelia
From: ********** ********** /> Sent: 06 December 2016 12:26 PM
To: ********** /> Subject: MM ********** 71 - van der Linde FA - Save As you gym benefit - November2016
Dear Ms van der Linde
Thank you for your e-mail dated 05 December 2016.
Can you please provide us with the screen shots for the missing Active Dayz. We will then load for your manually.
We have forwarded your enquiry to Momentum Health regarding the Health returns.
Please contact us on weekdays from 07:00 to 19:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
MaxiCall number ***
Fax number +2 **********
Email address ********** />
Kind regards
Sakhiwe Qotoyi
Momentum
Hi
Please find attached screen shots of some of my missing Active Days. Please confirm when it has been manually uploaded.
Please note that I run every Monday (am run), Tuesday (am cycle, pm run, pm gym) , Wednesday (am run, pm run) and Thursday (am run). Would you like me to bombard you with through screen shots of all these activities for all the months this year in order to log it? Or is the attached sufficient proof?
I have also sent you proof of some of the events in which I participated in, and will continue to send through this backlog.
kind regards
Fidelia
From: ********** ********** /> Sent: 06 December 2016 12:26 PM
To: ********** /> Subject: MM ********** 71 - van der Linde FA - Save As you gym benefit - November2016
Dear Ms van der Linde
Thank you for your e-mail dated 05 December 2016.
Can you please provide us with the screen shots for the missing Active Dayz. We will then load for your manually.
We have forwarded your enquiry to Momentum Health regarding the Health returns.
Please contact us on weekdays from 07:00 to 19:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
MaxiCall number ***
Fax number +2 **********
Email address ********** />
Kind regards
Sakhiwe Qotoyi
Momentum
From: ********** ********** />Sent: 08 December 2016 07:44 AM
To: ********** />Subject: MM ********** 71 - van der Linde FA - ACTIVE DAYS
Dear Fidelia van der Linde
Thank you for your e-mail dated 07 December 2016.
We regret to advise you that we cannot allocate any Active Days for you, as you do not have a device or application that is linked on your profile.
Please link your device or application (provided that it is a supported device or application) so that you can start earning Active Days.
Trusting that you find the above in order.
Please contact us on weekdays from 07:00 to 19:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
Medical Aid, Life Cover, Car Insurance, Investments | Momentum
www.momentum.co.za
Momentum provides financial wellness products & services in South Africa including medical aid, Multiply, retirement annuities, investments & insurance
MaxiCall number ***
Fax number +2 **********
Email address **********
Kind regards
Kitso Seichoko
Momentum
From: ********** ********** />Sent: 08 December 2016 07:44 AM
To: ********** />Subject: MM ********** 71 - van der Linde FA - ACTIVE DAYS
Dear Fidelia van der Linde
Thank you for your e-mail dated 07 December 2016.
We regret to advise you that we cannot allocate any Active Days for you, as you do not have a device or application that is linked on your profile.
Please link your device or application (provided that it is a supported device or application) so that you can start earning Active Days.
Trusting that you find the above in order.
Please contact us on weekdays from 07:00 to 19:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
Medical Aid, Life Cover, Car Insurance, Investments | Momentum
www.momentum.co.za
Momentum provides financial wellness products & services in South Africa including medical aid, Multiply, retirement annuities, investments & insurance
MaxiCall number ***
Fax number +2 **********
Email address **********
Kind regards
Kitso Seichoko
Momentum
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Hi
Thank you - I will await assistance from your manager to resolve this matter. I hope you have also noted the flaws in your system, and will address this to prevent frustration from other customers.
Regards
Fidelia
Hi
Thank you - I will await assistance from your manager to resolve this matter. I hope you have also noted the flaws in your system, and will address this to prevent frustration from other customers.
Regards
Fidelia