1 reviews | Active since Dec 2016

14 Mar 2018, 11:27

WAITING TOO LONG FOR PAY OUT.

am waiting since 21 February for my own monies from a policy to be paid out, they have an excuse every time and I am not happy. losing interest as well.

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply14 Mar 2018, 11:29
Official

I would like to thank you for bringing this matter to our attention. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply14 Mar 2018, 12:26
Official

Dear Mrs Olsson,

As per our telephonic discussion, I have sent you a personal email explaining the discrepancy that we picked up on the documentation you submitted. I will await your response to my email with the corrected documentation so that we can authorize payment.

Kind regards,

N D'Arch

's update14 Mar 2018, 12:42
Reviewer Update
thank you but why was I not alerted to this earlier, shy did if have to take a complaint for you guys to pick this up?
Momentum (SA)
Momentum (SA)'s reply14 Mar 2018, 12:48
Official

Dear Mrs Olsson,

The discrepancy was only picked up nw when the quality assurer was about to approve payment. Please accept my apology that the call centre agent did not pick up sooner that the incorrect documentation was received.

I will provide you with further feedback once payment has been approved.

Kind regards,

N D'Arch

's update14 Mar 2018, 13:29
Reviewer Update
Good Ending thank you!