RM
Rose-marie Matthysen
1 reviews | Active since Jun 2014
08 Jan 2016, 08:13
Waiting for 5 days for a call back
I called momentum MULTIPLY and had to recharge airtime twice because holding for ages! Eventually I got through to momentum HEALTH and explained my frustration and asked that they get MUKTIPLY to call me back. After no response te next day I left two more messages and emails - I got a reply email saying someone would call me \shortly"that was 2 days ago... How long should clients wait? When it's debit order time they seem to be very avail to debit ones account though! They usually correspond via my other email address: [Email Removed] I need a call back TODAY"""
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Momentum (SA)'s replyOfficial
08 Jan 2016, 08:22Hello Rose.matthysen@,
I am truly sorry for the frustration experienced in trying to reach Multiply. This is not the service we strive to provide to our clients.
You will be contacted by a manager within 15 minutes.
Kind regards
Charmaine Klopper
I am truly sorry for the frustration experienced in trying to reach Multiply. This is not the service we strive to provide to our clients.
You will be contacted by a manager within 15 minutes.
Kind regards
Charmaine Klopper
Momentum (SA)'s reply08 Jan 2016, 08:22
Official
Hello Rose.matthysen@,
I am truly sorry for the frustration experienced in trying to reach Multiply. This is not the service we strive to provide to our clients.
You will be contacted by a manager within 15 minutes.
Kind regards
Charmaine Klopper
I am truly sorry for the frustration experienced in trying to reach Multiply. This is not the service we strive to provide to our clients.
You will be contacted by a manager within 15 minutes.
Kind regards
Charmaine Klopper