Waiting almost 3months for my provident fund

Hello.Im posting on.behalf of my mother which is dissatisfied with the bad service.no sms or phone call to say that momentum recieved her paper work from her work to initiate the process of her provident fund pay out.My mother decided check on.the internet which company is handling her claim.and made and effort to call momentum after signing her provident form 19 october 2017. Advising resignation and heard nothing.called momentum 18 December 2017 and spoke to Aqeelah in.claims department.She reassure mom that she will have a pay out within the first week in January for the lastest the 2nd week.because moms company only send the paperwork.on the 21 november 2017.And she could reconfirm my mothers name and surname,name of the company.ressuring not to worry moneys will be paid out 1st or 2nd week in January 2018.The days went by no response as she was waiting for a sms for the confirmation of the funds being deposited.Yet again my mother called on thursday 11th January 2018, to do a follow up as she never recieved and sms,requesting to speck to Aqeelah but she was not at her desk at the moment.The lady assist to check on the system as the call centre agent checked she advised that the claim was only summited on the 18th December 2017.And Aqeelah was then lying saying the claim was summited however seemed to only do it when my mother followed up.The call centre agent advised that she will take moms number and someone at the claims department will call her back yet nothing.Today filled with frustration looking for answers 15 January 2018 my mother yet again wasting her airtime need to call Aqeelah again she answered after y mother was past around from call centre agent 1 to 7 call centre agent really disgusting yet when you guys debit you know exactly how and when ,but when it come to customer service you suck.......... Today Aqeelah turns her words around and saying mothers company suppose to send the schedule yet that was not advise then and apologising with ignorance do not make promises you cannot meet yes it does advise 6to 8 weeks not 3 months because people get employed to take others peoples time for a ride.