Waiting 2 months for service.

I have had my retirement annuity with Momentum for around 3 years now. I have tried to cancel and withdraw my funds in order to invest elsewhere, however, having gone through the rather rigorous exit process I received a mail saying all was in order and it would take 26 days to pay out my funds. A month later I was then forced to contact Momentum as nothing had been paid out. I was informed that they required 3 months bank statements in order to make payout(who knows why you would need bank statements for a payout of a long-standing customer but anyway). No one contacted me to inform me of this and when I asked the person in charge of my account( A Mr Antonio Timm) having now sent the bank statements and asking for his manager's details the man did not even have the decency to contact me, instead he forwarded my mail on to someone else saying that they were responsible for the account because he had just moved departments(The mail being directed at this person). it has now been another month with no contact from Momentum, the person currently handling the account is Tandokazi Ncatsha who is apparently on leave. Funny how easy it is to create an account with Momentum but when it comes time to payout, they do whatever they can to stop that from happening.