Wait until we decide to sort things!

Item: Momentum (SA)
Rating: 1
Author: Wessel S

I have requested for Momentum to contact me on Tuesday and I was advised that I would be contacted regarding the withdrawal of my pension fund. I am still waiting for my money even though other people who have app**** for theirs after me have already received it 7 days after applying for theirs. I'm still waiting for them to even have the common courtesy just to contact me back regarding my request for feedback on the process. Unacceptable couldn't care less service from this lot

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

12 Nov 2020, 14:38

Dear Mr. Strydom

Thank you for bringing your concerns to our attention. The matter will be referred to management in order to provide you with urgent feedback and assistance.

Kind regards
NH

Momentum (SA)'s reply12 Nov 2020, 14:38

Official

Dear Mr. Strydom

Thank you for bringing your concerns to our attention. The matter will be referred to management in order to provide you with urgent feedback and assistance.

Kind regards
NH

Momentum (SA)'s replyOfficial

13 Nov 2020, 08:15

Dear Mr. Strydom

Please accept our sincere apologies for the lack in communication.
Management of the fund has confirmed that they are processing your claim as a matter of urgency.
Kind Regards
NH

Momentum (SA)'s reply13 Nov 2020, 08:15

Official

Dear Mr. Strydom

Please accept our sincere apologies for the lack in communication.
Management of the fund has confirmed that they are processing your claim as a matter of urgency.
Kind Regards
NH