RD
Riezzo D
1 reviews | Active since Nov 2024
12 Nov 2024, 11:24
Vrot Dientse A.K.A *** service.
Its been 3 months since i submitted my claim. You people are way out of SLA. Momentum is one the worst Service Providers. I cant wait so long for a claim to be paid out. Ridiculous service. Julle dienste is vrot !!!!! Ek sal nooit die vrot maatskappy na ander mense toe verwys. ***a dienste.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
12 Nov 2024, 11:37Dear Mr. Van Dinge,
Thank you for your post. We are unable to determine which business unit your complaint falls under. Please can I request that you respond under the "private reply" function, and provide your ID number. We are unable to assist further unless you provide your ID. number.
Regards,
ND
Thank you for your post. We are unable to determine which business unit your complaint falls under. Please can I request that you respond under the "private reply" function, and provide your ID number. We are unable to assist further unless you provide your ID. number.
Regards,
ND
Momentum (SA)'s reply12 Nov 2024, 11:37
Official
Dear Mr. Van Dinge,
Thank you for your post. We are unable to determine which business unit your complaint falls under. Please can I request that you respond under the "private reply" function, and provide your ID number. We are unable to assist further unless you provide your ID. number.
Regards,
ND
Thank you for your post. We are unable to determine which business unit your complaint falls under. Please can I request that you respond under the "private reply" function, and provide your ID number. We are unable to assist further unless you provide your ID. number.
Regards,
ND
Momentum (SA)'s replyOfficial
12 Nov 2024, 12:00Dear Mr. Van Dinge,
Thank you for your feedback. I have redirected the post to the Fund Administrator at Employee Benefits for further assistance.
Regards,
ND
Thank you for your feedback. I have redirected the post to the Fund Administrator at Employee Benefits for further assistance.
Regards,
ND
Momentum (SA)'s reply12 Nov 2024, 12:00
Official
Dear Mr. Van Dinge,
Thank you for your feedback. I have redirected the post to the Fund Administrator at Employee Benefits for further assistance.
Regards,
ND
Thank you for your feedback. I have redirected the post to the Fund Administrator at Employee Benefits for further assistance.
Regards,
ND
RD
Riezzo D's updateReviewer Update
13 Nov 2024, 08:42I was not helped. I was asked to sumit the same documents again for the 3rd time. The documents were already sent and im sick and tired of being asked for the same documents over and over. Please can you resolve my query now. Do your proper inestigations and sort my claim out or I am taking this up with the ombud because clearly your complaints process is **** and doesnt resolve any queries. I want a positive outcome by COB today.
RD
Riezzo D's update13 Nov 2024, 08:42
Reviewer Update
I was not helped. I was asked to sumit the same documents again for the 3rd time. The documents were already sent and im sick and tired of being asked for the same documents over and over. Please can you resolve my query now. Do your proper inestigations and sort my claim out or I am taking this up with the ombud because clearly your complaints process is **** and doesnt resolve any queries. I want a positive outcome by COB today.
Momentum (SA)'s replyOfficial
13 Nov 2024, 08:53Dear Mr. Van Dinge,
I have forwarded you post on to the Escalations agent in the Employee Benefits department.
Regards,
ND
I have forwarded you post on to the Escalations agent in the Employee Benefits department.
Regards,
ND
Momentum (SA)'s reply13 Nov 2024, 08:53
Official
Dear Mr. Van Dinge,
I have forwarded you post on to the Escalations agent in the Employee Benefits department.
Regards,
ND
I have forwarded you post on to the Escalations agent in the Employee Benefits department.
Regards,
ND