Virgin Active & Momentum Health complete incompetence

Item: Momentum (SA)
Rating: 1
Author: Nick V

I have gone backwards and forwards with Virgin Active 4 times and Momentum Multiply twice. Both blame the other for not loading my son as a member of the gym. I have now sat with gym consultants 4 times to try load this service which I pay for and don't get ! as of last 2 months. If i have to sit with my toddler in your booth again after being at Virgin 4 times for 20-30 mins a time with my Multiply reference numbers that don't work I'm going to lose it with you guys.

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

09 Oct 2018, 08:01

Thank you for bringing this to our attention.

We will arrange for a manager to call you and assist in resolving the matter.

Kind Regards

Debbie van der Haar

Momentum (SA)'s reply09 Oct 2018, 08:01

Official

Thank you for bringing this to our attention.

We will arrange for a manager to call you and assist in resolving the matter.

Kind Regards

Debbie van der Haar

Momentum (SA)'s replyOfficial

11 Oct 2018, 14:37

I received confirmation that your concerns have been addressed.

Kind regards

Momentum (SA)'s reply11 Oct 2018, 14:37

Official

I received confirmation that your concerns have been addressed.

Kind regards