VIRGIN ACTIVE Change in discount unfair to existing member.

Good day

I would like to humbly request my gym membership to be moved from Sunnypark Virgin Active to Rooihuiskraal Virgin Active. I have been trying to do this for atleast 3months since last year November. Each time I enquire I am told I need to be assisted at the gym or I should be calling myself. Also note I fall under a contract on multiply that gives me benefits of 13 visits + 60-80% discounts if all visits are reached with necersary fitness assessments etc.

I was informed on 30/1/2018 through my momentum broker the following:

From: Anri Armer ********** Sent: Tuesday, January 30, 2018 1:13 PM To: Farnaz Ebrahim Subject: RE: morning Hi Farnaz, I have just confirmed it with the call centre, you are still on the 80% contract. So you need to get at least 13 gym visits to receive 60% discount. To get the other 20% you need to go for a fitness assessment. So where you are registered you need to stay, because changing to another Virgin means you will start on the 25% contract. You are definitely still one the 80% one until end of the year. Kind Regards, Anri Armer Financial Planner BCom (Hons) Cell +27 (0)72 ********** **********

Momentum, a division of MMI Group Limited, an authorised financial services and credit provider (FSP 6406) Reg. No. ***

From: Farnaz Ebrahim ********** Sent: 30 January 2018 12:56 PM To: Anri Armer Subject: RE: morning

But now this 80% what what of multiply… when I called the call centre they don’t know about that anymore As my profile shows the 25% discount. Can you check if there is something in place that affected my qualification? Its logical to accept your suggestion. By all means. But if its not, yes I am making enquiries for new contract and am aware of the terms to apply on the new companies rules lol Thank so much for helping but check for me that thing of the call Centre…

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I find this strange as I am not applying for a new membership just a move from one gym to another- I am still active on the old contract rules. Why do I need to be reduced according to the new momentum policy rules before my initial contract ends with the old rules?

This is really unfair.