Very Very Poor Service for Death Claims

My name is Killian Ngomane, an employee from Transnet Freight Rail, I submitted a death claim via my HR department to ***,

I have submitted all required documents on Tuesday the 7th of May 2025 and I have not been helped, no correspondence has been made and neither has payment been made to that effect.

Iv called through to Momentum and iv been transfered from department to department with no effective help until my call was intentionally ended by one of the consultants after a very long wait on the line. Can someone please help me my son has died and no one is helping me retrieve benefits to that effect. My contact number should it be in your means to assist, ***