Very very poor customer service

I am disappointed with Momentum, My Husband passed away on the 7th of April 2018, he was in the Free State and I work in Gauteng, on Monday when I got to work, told them the sad news, they checked if my husband was still covered, only to find he was till covered, i filled all the necessary forms on Thursday because I had to wait for my mother in law to send me the forms from the undertaker, we buried him the next Saturday of the 14th. On the 17th Tuesday, I was told there are papers that i didn't sign, I signed them the following day. To make a long story short, even today I still haven't received the money from Momentum, if it wasn't for my mother in law, my husband would still be lying in mortuary waiting to be buried. I am very disapointed, if i had a choice i was going to cancel every other policy i have with them, or any other thing that connects me with Momentum. Am I receiving this kind of service because of the little payout I am expecting, or maybe I am not that important to them because of my little contributions? Whatever I am contributing, is what i can afford.