Very upset at payment date not kept

I cancelled a provident fund and completed a form which stated I would be paid into my bank account 30/09/2015. Now after eventually getting hold of someone (a task which was incredibly difficult as nobody called back on 2 contact me emails and a voicemail after holding for 10minutes) I was told I have to wait a further 10 working days by an employee who couldnt care less that I had promised payment to people and who then put me on hold for a further 10 minutes and never came back to me.. Its a miniscual amount Im claiming and I am feeling complete dissapointment in Momentum and any service they may offer. How could I take ANY emergency cover with them such as hospital or accident if this kind of thing which theyve had on the desk for 2 weeks has not been resolved!!! <div><br></div><div><em>(Supplier name changed from Momentum Retirement Administrators to Momentum by Hellopeter.com)</em></div>