RM
Rethabile M
1 reviews | Active since Oct 2019
15 Oct 2019, 12:44
Very Frustrated and Unhappy client
My dad passes away in April 2019 and my mom made a claim around July/August. The person whom is supposed to help her is been asking for the same documents since the beginning and she obviously sends them but doesn't get any help..so we need to run after them everyday....her claim is supposed to be paid in September but there is still no progress. Is this how things should be really?!
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
15 Oct 2019, 12:49I am truly sorry for your loss.
Thank you for taking the time to inform us of your concerns. We will investigate the matter and provide you with feedback.
Kind regards
CK
Thank you for taking the time to inform us of your concerns. We will investigate the matter and provide you with feedback.
Kind regards
CK
Momentum (SA)'s reply15 Oct 2019, 12:49
Official
I am truly sorry for your loss.
Thank you for taking the time to inform us of your concerns. We will investigate the matter and provide you with feedback.
Kind regards
CK
Thank you for taking the time to inform us of your concerns. We will investigate the matter and provide you with feedback.
Kind regards
CK
Momentum (SA)'s replyOfficial
15 Oct 2019, 12:58Kindly note that the death claim on your late father's retirement annuity investment were submitted by Mamakgowa Makatsi and hence all requirements are sent to this individual. One requirement remains outstanding before the Trustees can continue with their investigation. You may contact our Death Claims Department on ***in order to confirm the outstanding requirements.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply15 Oct 2019, 12:58
Official
Kindly note that the death claim on your late father's retirement annuity investment were submitted by Mamakgowa Makatsi and hence all requirements are sent to this individual. One requirement remains outstanding before the Trustees can continue with their investigation. You may contact our Death Claims Department on ***in order to confirm the outstanding requirements.
Kind regards
CK
Kind regards
CK
RM
Rethabile M's updateReviewer Update
15 Oct 2019, 12:59Thank you. It would be a great pleasure.
P.S the claim was made in May not July.
P.S the claim was made in May not July.
RM
Rethabile M's update15 Oct 2019, 12:59
Reviewer Update
Thank you. It would be a great pleasure.
P.S the claim was made in May not July.
P.S the claim was made in May not July.
Momentum (SA)'s replyOfficial
15 Oct 2019, 13:01I've also sent you an e-mail with the contact details of our Claims Department, as the HelloPeter website blocks out all telephone numbers.
Momentum (SA)'s reply15 Oct 2019, 13:01
Official
I've also sent you an e-mail with the contact details of our Claims Department, as the HelloPeter website blocks out all telephone numbers.