AG
Anonymous G

1 reviews | Active since Oct 2024

15 Oct 2024, 16:26

Very disappointed

Very disgusting service from Momentum almost two months since I submitted my claim, I have to call every second day and get empty promises nobody bothers to call and update on the progress nxa!!!

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply16 Oct 2024, 08:32
Official
Dear Anonymous G
Thank you for your message. 
Kindly provide us with your policy number or identity number in a private reply in order to assist you.
Kind regards
Mvdm
Momentum (SA)
Momentum (SA)'s reply16 Oct 2024, 12:34
Official
Dear Anonymous G
Thank you for your feedback.
I have sent your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)
Momentum (SA)'s reply16 Oct 2024, 15:20
Official
Noted.
Kind regards
Mvdm
AG
Anonymous G's update22 Oct 2024, 10:08
Reviewer Update
The service you promise here seems like it doesn’t reach your fund managers/ or the so called IT department, I called to follow up on the progress I’m still told about your IT DEPARTMENT that has done nothing to assist, this is really disappointing to say the least
Momentum (SA)
Momentum (SA)'s reply22 Oct 2024, 10:29
Official
Dear Anonymous
Thank you for your message. I have again escalated to the fund managers for assistance.
Kind regards
Mvdm