JC
Jabu C
1 reviews | Active since Nov 2019
16 Sept 2025, 08:31
Very bad services
Submitted my claim on the 11th of July and my nightmare with Momentum Started there. Everything was cordial with Aretha via email until there was zero response to my emails. After making follow up calls a couple of weeks later I was given the impression my claim would be processed in a matter of days and sent to SARS for a tax directive. Its been over 2 months and I have been given false promise after false promise. Wasted so much airtime and put on hold for endless minutes. I have spoken to several agents and its the same thing. They speak very nicely and apologize but nothing actually happens. No feed back, nothing. The latest from Lorraine being that a company which I have never been affiliated with is blocking my claim. I was told it would be cleared and within a few days it would be paid out. Up to now I have no idea if this has been sorted or when the claim is going to be sent to SARS for a tax directive. This is beyond ridiculous and I have no idea what is going on. Momentum is the last company ever to do business with on any level. Very good at marketing but their after service is worse than the worst government department. Please process my claim and stop ruining peoples’ lives!!!!
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
16 Sept 2025, 09:35Dear Jabu
Thank you for your message.
I refer to your correspondence and confirm that I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Thank you for your message.
I refer to your correspondence and confirm that I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Momentum (SA)'s reply16 Sept 2025, 09:35
Official
Dear Jabu
Thank you for your message.
I refer to your correspondence and confirm that I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Thank you for your message.
I refer to your correspondence and confirm that I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
JC
Jabu C's updateReviewer Update
16 Sept 2025, 20:35This is the fourth time my claim is being escalated with zero results, twice I have been contacted by one of your agents with promises that something is being doesn’t yet nothing happens. Does it take 2 months to capture data for a single person and send it to SARS? Something foul is happening at Momentum and maybe its time we open ******** cases with the relevant authorities. These are NOT loans. Its OUR money and we make these claims because we need it! By the time we register complaints on Hello Peter know that we are fed up!! Please get this claim to SARS and process payment ASAP!! I have said it before, I have dealt with Alex Forbes and never got this type of service!!
JC
Jabu C's update16 Sept 2025, 20:35
Reviewer Update
This is the fourth time my claim is being escalated with zero results, twice I have been contacted by one of your agents with promises that something is being doesn’t yet nothing happens. Does it take 2 months to capture data for a single person and send it to SARS? Something foul is happening at Momentum and maybe its time we open ******** cases with the relevant authorities. These are NOT loans. Its OUR money and we make these claims because we need it! By the time we register complaints on Hello Peter know that we are fed up!! Please get this claim to SARS and process payment ASAP!! I have said it before, I have dealt with Alex Forbes and never got this type of service!!
Momentum (SA)'s replyOfficial
17 Sept 2025, 14:00Dear Jabu
Thank you for your email and your feedback.
I am really sorry about the delay that you are experiencing. I have again escalated your complaint to the fund managers to assist.
Kind regards
Mvdm
Thank you for your email and your feedback.
I am really sorry about the delay that you are experiencing. I have again escalated your complaint to the fund managers to assist.
Kind regards
Mvdm
Momentum (SA)'s reply17 Sept 2025, 14:00
Official
Dear Jabu
Thank you for your email and your feedback.
I am really sorry about the delay that you are experiencing. I have again escalated your complaint to the fund managers to assist.
Kind regards
Mvdm
Thank you for your email and your feedback.
I am really sorry about the delay that you are experiencing. I have again escalated your complaint to the fund managers to assist.
Kind regards
Mvdm
JC
Jabu C's updateReviewer Update
17 Sept 2025, 15:42According to Malinee From momentum who reached out via email, the fund is administered by MRA. Please get someone to action this claim urgently. The situation is very bad , it's causing serious family issues, kids are going to school hungry and these are seriously troubling times and this must be resolved urgently.
JC
Jabu C's update17 Sept 2025, 15:42
Reviewer Update
According to Malinee From momentum who reached out via email, the fund is administered by MRA. Please get someone to action this claim urgently. The situation is very bad , it's causing serious family issues, kids are going to school hungry and these are seriously troubling times and this must be resolved urgently.
Momentum (SA)'s replyOfficial
17 Sept 2025, 16:21Dear Jabu
Thank you for your feedback.
I have again escalated and advised that the matter is urgent.
Kind regards
Mvdm
Thank you for your feedback.
I have again escalated and advised that the matter is urgent.
Kind regards
Mvdm
Momentum (SA)'s reply17 Sept 2025, 16:21
Official
Dear Jabu
Thank you for your feedback.
I have again escalated and advised that the matter is urgent.
Kind regards
Mvdm
Thank you for your feedback.
I have again escalated and advised that the matter is urgent.
Kind regards
Mvdm
JC
Jabu C's updateReviewer Update
18 Sept 2025, 16:18Is there any other way to address clients issues besides escalations? It looks like we are going around in circles with escalations and the whole time sone deductions are happening on my account when I check the statement.
Is escalations the only thing you can do coz this has been happening for weeks now. I had to delete my original complaint just to log this one and it's the same thing. escalations with zero results. Your offices do not allow walk-ins so we are held randsom by escalations that are useless to us as clients.
do your people you escalate to know what they are doing coz it looks like they are just being cruel?
Is escalations the only thing you can do coz this has been happening for weeks now. I had to delete my original complaint just to log this one and it's the same thing. escalations with zero results. Your offices do not allow walk-ins so we are held randsom by escalations that are useless to us as clients.
do your people you escalate to know what they are doing coz it looks like they are just being cruel?
JC
Jabu C's update18 Sept 2025, 16:18
Reviewer Update
Is there any other way to address clients issues besides escalations? It looks like we are going around in circles with escalations and the whole time sone deductions are happening on my account when I check the statement.
Is escalations the only thing you can do coz this has been happening for weeks now. I had to delete my original complaint just to log this one and it's the same thing. escalations with zero results. Your offices do not allow walk-ins so we are held randsom by escalations that are useless to us as clients.
do your people you escalate to know what they are doing coz it looks like they are just being cruel?
Is escalations the only thing you can do coz this has been happening for weeks now. I had to delete my original complaint just to log this one and it's the same thing. escalations with zero results. Your offices do not allow walk-ins so we are held randsom by escalations that are useless to us as clients.
do your people you escalate to know what they are doing coz it looks like they are just being cruel?
JC
Jabu C's updateReviewer Update
19 Sept 2025, 08:28We don't come to Hello Peter because we want to or we are bored or want to speak bad about a company for nothing.
It's the last stage if frustration coz it's money that was supposed to be paid out weeks ago yet are kept in the dark about our claims, the whole time Rome is burning. It looks like You have no idea what people are going through out here.
At first everything was cordial and I got the impression my claim would be handled professionally, as with everyone else. It's your people who decided to ignore emails and make false promises.
the automated bots about someone getting back to us in 48 hours infuriates us even further. Best thing is to get this claim done asap so we go out separate ways, it's not even a lot money which makes it worse. but it's still enough to make a serious difference, if it comes in 2025 still.
It's the last stage if frustration coz it's money that was supposed to be paid out weeks ago yet are kept in the dark about our claims, the whole time Rome is burning. It looks like You have no idea what people are going through out here.
At first everything was cordial and I got the impression my claim would be handled professionally, as with everyone else. It's your people who decided to ignore emails and make false promises.
the automated bots about someone getting back to us in 48 hours infuriates us even further. Best thing is to get this claim done asap so we go out separate ways, it's not even a lot money which makes it worse. but it's still enough to make a serious difference, if it comes in 2025 still.
JC
Jabu C's update19 Sept 2025, 08:28
Reviewer Update
We don't come to Hello Peter because we want to or we are bored or want to speak bad about a company for nothing.
It's the last stage if frustration coz it's money that was supposed to be paid out weeks ago yet are kept in the dark about our claims, the whole time Rome is burning. It looks like You have no idea what people are going through out here.
At first everything was cordial and I got the impression my claim would be handled professionally, as with everyone else. It's your people who decided to ignore emails and make false promises.
the automated bots about someone getting back to us in 48 hours infuriates us even further. Best thing is to get this claim done asap so we go out separate ways, it's not even a lot money which makes it worse. but it's still enough to make a serious difference, if it comes in 2025 still.
It's the last stage if frustration coz it's money that was supposed to be paid out weeks ago yet are kept in the dark about our claims, the whole time Rome is burning. It looks like You have no idea what people are going through out here.
At first everything was cordial and I got the impression my claim would be handled professionally, as with everyone else. It's your people who decided to ignore emails and make false promises.
the automated bots about someone getting back to us in 48 hours infuriates us even further. Best thing is to get this claim done asap so we go out separate ways, it's not even a lot money which makes it worse. but it's still enough to make a serious difference, if it comes in 2025 still.
Momentum (SA)'s replyOfficial
23 Sept 2025, 09:23Dear Jabu
As I mentioned before: HelloPeter alerts the relevant business area of an unresolved / matter, but this does not distract from the fact that the relevant business area ultimately remains responsible for the solution.
Private information or policy information can only be provided by the relevant business area, as there are various regulations that protect private information.
I have sent you concerns to the relevant business area again.
I am truly sorry that you have not received the relevant outcome as yet.
Kind regards
EdB
As I mentioned before: HelloPeter alerts the relevant business area of an unresolved / matter, but this does not distract from the fact that the relevant business area ultimately remains responsible for the solution.
Private information or policy information can only be provided by the relevant business area, as there are various regulations that protect private information.
I have sent you concerns to the relevant business area again.
I am truly sorry that you have not received the relevant outcome as yet.
Kind regards
EdB
Momentum (SA)'s reply23 Sept 2025, 09:23
Official
Dear Jabu
As I mentioned before: HelloPeter alerts the relevant business area of an unresolved / matter, but this does not distract from the fact that the relevant business area ultimately remains responsible for the solution.
Private information or policy information can only be provided by the relevant business area, as there are various regulations that protect private information.
I have sent you concerns to the relevant business area again.
I am truly sorry that you have not received the relevant outcome as yet.
Kind regards
EdB
As I mentioned before: HelloPeter alerts the relevant business area of an unresolved / matter, but this does not distract from the fact that the relevant business area ultimately remains responsible for the solution.
Private information or policy information can only be provided by the relevant business area, as there are various regulations that protect private information.
I have sent you concerns to the relevant business area again.
I am truly sorry that you have not received the relevant outcome as yet.
Kind regards
EdB