PT
Patience T
1 reviews | Active since Aug 2022
25 Aug 2022, 08:00
Very bad Service
I was retrenched on month end of June 2022 and ever since then I'm waiting for my provident money, when I ask my previous employer she says there's a problem with momentum that's why there are delays on the withdrawal. I decided to call momentum several times and they say they won't release the money because my employer has stopped with the contributions a long time ago but she was deducting the provident fund money on my salary every month so I don't know what was she doing with the money. On momentum withdrawal forms it specifying that it will take 7working days after submitting the forms to her but its been 2 full months now. I really need help on how I can get my money. The company name is FLEISHEREI BISTRO EXPRESS the HR manager is SUNE SWART her contact number is ***
Thank you
Helpful (0)
Replies (18)0
Replies (18)
Momentum (SA)'s replyOfficial
25 Aug 2022, 08:12Patience
We are sorry about the negative experience, but we would like to assist you.
Could you please provide us with your identity number to assist us in tracing the relevant contract number?
Thank you kindly
EdB
We are sorry about the negative experience, but we would like to assist you.
Could you please provide us with your identity number to assist us in tracing the relevant contract number?
Thank you kindly
EdB
Momentum (SA)'s reply25 Aug 2022, 08:12
Official
Patience
We are sorry about the negative experience, but we would like to assist you.
Could you please provide us with your identity number to assist us in tracing the relevant contract number?
Thank you kindly
EdB
We are sorry about the negative experience, but we would like to assist you.
Could you please provide us with your identity number to assist us in tracing the relevant contract number?
Thank you kindly
EdB
PT
Patience T's updateReviewer Update
25 Aug 2022, 08:15***
PT
Patience T's update25 Aug 2022, 08:15
Reviewer Update
***
PT
Patience T's updateReviewer Update
25 Aug 2022, 08:18***
PT
Patience T's update25 Aug 2022, 08:18
Reviewer Update
***
Momentum (SA)'s replyOfficial
25 Aug 2022, 08:34Patience
The matter is receiving urgent attention: the insurer is doing its best to get the scheme updated as soon as possible in order to pay the relevant claims.
Kind regards
EdB
The matter is receiving urgent attention: the insurer is doing its best to get the scheme updated as soon as possible in order to pay the relevant claims.
Kind regards
EdB
Momentum (SA)'s reply25 Aug 2022, 08:34
Official
Patience
The matter is receiving urgent attention: the insurer is doing its best to get the scheme updated as soon as possible in order to pay the relevant claims.
Kind regards
EdB
The matter is receiving urgent attention: the insurer is doing its best to get the scheme updated as soon as possible in order to pay the relevant claims.
Kind regards
EdB
PT
Patience T's updateReviewer Update
25 Aug 2022, 09:22I hope i will get help because I've been trying to get help from momentum for so long and I couldn't get any help I was only getting empty promises
PT
Patience T's update25 Aug 2022, 09:22
Reviewer Update
I hope i will get help because I've been trying to get help from momentum for so long and I couldn't get any help I was only getting empty promises
PT
Patience T's updateReviewer Update
01 Sept 2022, 07:23I'm still waiting since the 25th of August 2022 still no updates about my withdrawal.
PT
Patience T's update01 Sept 2022, 07:23
Reviewer Update
I'm still waiting since the 25th of August 2022 still no updates about my withdrawal.
Momentum (SA)'s replyOfficial
01 Sept 2022, 09:44Patience
The insurer has been in contact with you and they have provided you with the relevant information?
Regards
EdB
The insurer has been in contact with you and they have provided you with the relevant information?
Regards
EdB
Momentum (SA)'s reply01 Sept 2022, 09:44
Official
Patience
The insurer has been in contact with you and they have provided you with the relevant information?
Regards
EdB
The insurer has been in contact with you and they have provided you with the relevant information?
Regards
EdB
PT
Patience T's updateReviewer Update
05 Sept 2022, 12:12Still there is no progress on my withdrawal complaint. I've been patient for so long now
PT
Patience T's update05 Sept 2022, 12:12
Reviewer Update
Still there is no progress on my withdrawal complaint. I've been patient for so long now
Momentum (SA)'s replyOfficial
05 Sept 2022, 12:51Patience
The insurer has been in contact with you, and the situation between your employer and the insurer has been explained to you.
The proceeds from your employer is the problem, and the insurer is trying it's best to assist you and the various members from the same fund, who are unfortunately in the same boat.
Regards
EdB
The insurer has been in contact with you, and the situation between your employer and the insurer has been explained to you.
The proceeds from your employer is the problem, and the insurer is trying it's best to assist you and the various members from the same fund, who are unfortunately in the same boat.
Regards
EdB
Momentum (SA)'s reply05 Sept 2022, 12:51
Official
Patience
The insurer has been in contact with you, and the situation between your employer and the insurer has been explained to you.
The proceeds from your employer is the problem, and the insurer is trying it's best to assist you and the various members from the same fund, who are unfortunately in the same boat.
Regards
EdB
The insurer has been in contact with you, and the situation between your employer and the insurer has been explained to you.
The proceeds from your employer is the problem, and the insurer is trying it's best to assist you and the various members from the same fund, who are unfortunately in the same boat.
Regards
EdB
PT
Patience T's updateReviewer Update
05 Sept 2022, 13:14I want to see progress not problems on top of another problems, you have explained yes but you can't explain forever, the problems must be solved so that I can get my money. I have been understanding the situation for so long, if the problem is from my employer then get into contact with my employer and solve it because it's not my problem I didn’t cause the problem so why should I be the one to suffer. We are already in a 3rd month yet the withdrawal forms specify that it only takes 7working days to get my money
PT
Patience T's update05 Sept 2022, 13:14
Reviewer Update
I want to see progress not problems on top of another problems, you have explained yes but you can't explain forever, the problems must be solved so that I can get my money. I have been understanding the situation for so long, if the problem is from my employer then get into contact with my employer and solve it because it's not my problem I didn’t cause the problem so why should I be the one to suffer. We are already in a 3rd month yet the withdrawal forms specify that it only takes 7working days to get my money
Momentum (SA)'s replyOfficial
05 Sept 2022, 13:28Patience
The situation at hand involves your employer, we are in contact with your employer, and we are attending to this problem as we speak. Unfortunately additional posts on this platform will not illicit a faster resolution.
We apologise for the situation, but the insurer is trying to do the best we can - this is receiving our urgent attention.
Regards
EdB
The situation at hand involves your employer, we are in contact with your employer, and we are attending to this problem as we speak. Unfortunately additional posts on this platform will not illicit a faster resolution.
We apologise for the situation, but the insurer is trying to do the best we can - this is receiving our urgent attention.
Regards
EdB
Momentum (SA)'s reply05 Sept 2022, 13:28
Official
Patience
The situation at hand involves your employer, we are in contact with your employer, and we are attending to this problem as we speak. Unfortunately additional posts on this platform will not illicit a faster resolution.
We apologise for the situation, but the insurer is trying to do the best we can - this is receiving our urgent attention.
Regards
EdB
The situation at hand involves your employer, we are in contact with your employer, and we are attending to this problem as we speak. Unfortunately additional posts on this platform will not illicit a faster resolution.
We apologise for the situation, but the insurer is trying to do the best we can - this is receiving our urgent attention.
Regards
EdB
PT
Patience T's updateReviewer Update
14 Sept 2022, 10:53Good morning....
Can I please ask how far is my withdrawal process
Can I please ask how far is my withdrawal process
PT
Patience T's update14 Sept 2022, 10:53
Reviewer Update
Good morning....
Can I please ask how far is my withdrawal process
Can I please ask how far is my withdrawal process
PT
Patience T's updateReviewer Update
14 Sept 2022, 15:19??????????
PT
Patience T's update14 Sept 2022, 15:19
Reviewer Update
??????????
Momentum (SA)'s replyOfficial
14 Sept 2022, 16:09Patience
We are attending to the recons and once completed will be in a position to pay the claims.
We are sincerely sorry that you have not yet been assisted - we are trying our best !!
Regards
EdB
We are sincerely sorry that you have not yet been assisted - we are trying our best !!
Regards
EdB
Momentum (SA)'s reply14 Sept 2022, 16:09
Official
Patience
We are attending to the recons and once completed will be in a position to pay the claims.
We are sincerely sorry that you have not yet been assisted - we are trying our best !!
Regards
EdB
We are sincerely sorry that you have not yet been assisted - we are trying our best !!
Regards
EdB
PT
Patience T's updateReviewer Update
14 Sept 2022, 16:17According to your estimation, how long will it take
PT
Patience T's update14 Sept 2022, 16:17
Reviewer Update
According to your estimation, how long will it take
Momentum (SA)'s replyOfficial
14 Sept 2022, 16:20Patience
We unfortunately cannot provide you with an estimation. Please just know that we are extremely sorry that you have to wait like this - we are aware of the situation and we are in urgent communication to remedy this matter.
Regards
EdB
We unfortunately cannot provide you with an estimation. Please just know that we are extremely sorry that you have to wait like this - we are aware of the situation and we are in urgent communication to remedy this matter.
Regards
EdB
Momentum (SA)'s reply14 Sept 2022, 16:20
Official
Patience
We unfortunately cannot provide you with an estimation. Please just know that we are extremely sorry that you have to wait like this - we are aware of the situation and we are in urgent communication to remedy this matter.
Regards
EdB
We unfortunately cannot provide you with an estimation. Please just know that we are extremely sorry that you have to wait like this - we are aware of the situation and we are in urgent communication to remedy this matter.
Regards
EdB
PT
Patience T's updateReviewer Update
15 Sept 2022, 10:56Good morning there's an information we found from the momentum Administration Manager that we will get the money before the 23rd of September 2022, how true is this information because I've been Waiting for so long now
PT
Patience T's update15 Sept 2022, 10:56
Reviewer Update
Good morning there's an information we found from the momentum Administration Manager that we will get the money before the 23rd of September 2022, how true is this information because I've been Waiting for so long now
Momentum (SA)'s replyOfficial
15 Sept 2022, 11:23Patience
I have sent you an e-mail to refer to.
Kind regards
EdB
I have sent you an e-mail to refer to.
Kind regards
EdB
Momentum (SA)'s reply15 Sept 2022, 11:23
Official
Patience
I have sent you an e-mail to refer to.
Kind regards
EdB
I have sent you an e-mail to refer to.
Kind regards
EdB