VERY BAD SERVICE

I submitted a funeral claim on the 3rd January, had to call them 4 or 5 times a day, using my own airtime. My claim was ONLY paid after 3 or 4 days. all along I was SERIOUSLY frustrated as I had to borrow money from people for the funeral as i submitted the claim on a Wednesday, and understood that my claim would be paid on Monday (fair enough) but it took more than Monday, was only paid on Wednesday the 10th (the person i borrowed money from needed it for his children's stationery. You can imagine how frustrated i was