JW
Jannie W
1 reviews | Active since Oct 2013
24 Jun 2015, 11:17
Very bad service
Since 10.6.2015 I am struggling to get an answer from Momentum as to the reason why a policy was cancelled. Momentum seems to be having not the staff to assist properly with this matter. Can you believe that they acknowledge that the account number was changed but they until now can not inform me why the premiums was debited against a loan account !! Something that I never in a lifetime would have done or approved.<br> What do the readers out there suggest I do next to this Big Brother attitude ?
Helpful (0)
Replies (1)0
Replies (1)
Momentum (SA)'s replyOfficial
24 Jun 2015, 11:54Hello JanniedeWit,
Your comments regarding the service you received at Momentum are very
important to us. I personally assure you that we will investigate the matter and a manager will contact you in order to assist.
Thank you for reporting this incident.
Kind regards,
Nicolette D'Arch
Your comments regarding the service you received at Momentum are very
important to us. I personally assure you that we will investigate the matter and a manager will contact you in order to assist.
Thank you for reporting this incident.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply24 Jun 2015, 11:54
Official
Hello JanniedeWit,
Your comments regarding the service you received at Momentum are very
important to us. I personally assure you that we will investigate the matter and a manager will contact you in order to assist.
Thank you for reporting this incident.
Kind regards,
Nicolette D'Arch
Your comments regarding the service you received at Momentum are very
important to us. I personally assure you that we will investigate the matter and a manager will contact you in order to assist.
Thank you for reporting this incident.
Kind regards,
Nicolette D'Arch