Very bad service

On 29 October 2018 the High Court made it final that Momentum Umbrella Fund pay out to me half of my ex husbands pension fund. Because he had 3 profiles the legal department gave permission to withdraw 3 equal portions out of each profile as the ex will not cooperate. I have since November 2020 contacted Momentum to ask when is this process going to be finalized. After a year December 2019 and many monthly calls to Momentum a lady assisted me (because the woman that was appointed to help me never comes back to me) saying that the legal department has finally agreed to withdraw the money in equal portion, which will taje 3 to 7 week days, then tax office and then into my account. Well its now 2020 and again after many weekly calls I spoke once to this obvious *********** woman that was instructed to to the paperwork and see that payout gets done. She informed me, she has never done such a payout frim 3 profile so someone will need to assist her and she will phone me back the same day (January) NEVER HAPPEND.. I phoned 6 times since then, even tried speaking with her manager (Anele or something like that) left messages etc.. He never is available nor has he the decency to call back. Now 18th February after phoning AGAIN yesterday and leaving a messag for him and AGAIN no response I phoned, once AGAIN he is not available and I demanded to speak to someone high up, the female consultant was very uncooperative and just took my contact number. I am fed up!!