DR
Demain R
1 reviews | Active since Feb 2020
08 Mar 2021, 22:22
Very annoyed
I have had it with big corporations in SA that do not take care of the little man.Every time I need to follow up with Momentum about my Dads policy that is not being paid out.Their time frame for assistance is 48hrs but I would wait 4 days for anyone to assist me.And When I get assistance there is always some or other paper work that needs to be submitted.Why is this not communicated to me the first time when I dealt with your consultants. I can't keep on calling or emailing after you,Very annoyed.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
09 Mar 2021, 07:49Dear Demain
Thank you for bringing your concerns to our attention. In order to refer this matter to the correct department for assistance and feedback, we need the policy number or identity number of the policyholder. Please complete it under the additional information details or alternatively submit a private reply.
Thank you
Kind regards
NH
Thank you for bringing your concerns to our attention. In order to refer this matter to the correct department for assistance and feedback, we need the policy number or identity number of the policyholder. Please complete it under the additional information details or alternatively submit a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply09 Mar 2021, 07:49
Official
Dear Demain
Thank you for bringing your concerns to our attention. In order to refer this matter to the correct department for assistance and feedback, we need the policy number or identity number of the policyholder. Please complete it under the additional information details or alternatively submit a private reply.
Thank you
Kind regards
NH
Thank you for bringing your concerns to our attention. In order to refer this matter to the correct department for assistance and feedback, we need the policy number or identity number of the policyholder. Please complete it under the additional information details or alternatively submit a private reply.
Thank you
Kind regards
NH
DR
Demain R's updateReviewer Update
09 Mar 2021, 08:00Okay so you want me to send you my dads ID number which i did several times already? I submitted the Documents for this claim 3 months ago and I still nowhere close to getting correct feedback.The Funeral policy paid out 3 weeks ago so what is the hold up with the rest? All the paper work you requested from me was submitted.Why was this not communicated with me 3 months ago?
DR
Demain R's update09 Mar 2021, 08:00
Reviewer Update
Okay so you want me to send you my dads ID number which i did several times already? I submitted the Documents for this claim 3 months ago and I still nowhere close to getting correct feedback.The Funeral policy paid out 3 weeks ago so what is the hold up with the rest? All the paper work you requested from me was submitted.Why was this not communicated with me 3 months ago?
Momentum (SA)'s replyOfficial
09 Mar 2021, 08:12We have different departments within Momentum so I need the policy number to refer this matter to the correct management for assisatnce.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply09 Mar 2021, 08:12
Official
We have different departments within Momentum so I need the policy number to refer this matter to the correct management for assisatnce.
Kind regards
NH
Kind regards
NH
DR
Demain R's updateReviewer Update
09 Mar 2021, 08:16My dads ID number is ***.
DR
Demain R's update09 Mar 2021, 08:16
Reviewer Update
My dads ID number is ***.
DR
Demain R's updateReviewer Update
09 Mar 2021, 08:17- Member ref number is ***
DR
Demain R's update09 Mar 2021, 08:17
Reviewer Update
- Member ref number is ***
Momentum (SA)'s replyOfficial
09 Mar 2021, 09:07 We are sorry to hear of the passing of your Dad. Our sincerest condolences.
This is an approved benefit which means that the benefits are distributed in accordance with dependency and a resolution containing all the relevant facts are presented to the Trustees of the Fund.
The Trustees may at any time request further information in order that they can make a fair decision on the allocation.
Our staff member in the death claims department will call you.
Momentum (SA)'s reply09 Mar 2021, 09:07
Official
We are sorry to hear of the passing of your Dad. Our sincerest condolences.
This is an approved benefit which means that the benefits are distributed in accordance with dependency and a resolution containing all the relevant facts are presented to the Trustees of the Fund.
The Trustees may at any time request further information in order that they can make a fair decision on the allocation.
Our staff member in the death claims department will call you.