UTTERLY DISGUSTED IN MOMENTUM RETIREMENT Fund

As per my initial complaint posted on Hello Peter on the 13th of November, stating that my Benefit Claim Form wasn’t actioned, nor apparently received, even tho proof of it being sent to multiple recipients.......

And Here I find myself, after finally receiving positive action as per my post, I was guaranteed by My Robin Johnson himself, the Administration Manager, after contacting me personally on the evening of....That by the following Friday thereafter, I should receive my said funds as per my withdrawal request, and the balance will be forwarded to my preferred Pension Preservation Fund.....

Needless to say, on the evening of the 20th of November, I had contacted Mr Johnson immediately, when I observed on the on-line portal, that my cash withdrawal and investment transfer amounts were incorrect, as clearly stated on my Benefit Claim Form. NOT that I would think it’s my duty as client to do so... Where is Momentums checks and balances to prevent such....He subsequently advised me that he will investigate and rectify....I had received a cash amount of two thirds as per my request....deposited into my Nedbank account Tuesday, the 24th.

A week later after NO feedback or contact from Momentum, as per the correction, I was advised, after having to initiate contact myself, that due to the same Manager forgetting his mobile phone at home, he will get back to me....

I was then advised by Mr Johnson himself telephonically, after having ONCE again having to initiate contact, on the 2nd of December, that by Monday, the 7th of December, all should be finalised by SARS, as per the New Tax Directive, as that is currently where my claim is........As my New Investment is currently sitting in limbo...with the interest going WHERE????

And low and behold....last night, courtesy of my Financial Advisor of my NEW INVESTMENT PORTFOLIO, I was told that I have to return the amount Momentum forwarded to me.....in order for them to fix up THEIR MESS.... 3 weeks later. For them to rectify their error, they would need to start the process from scratch .....Had I been advised of this since DAY 1, I would have been in a position to return the funds....But definitely NOT 3 weeks after the fact...Could Mr Johnson not have advised me from Day 1 that this is the process, instead of misleading me into believing that my Claim is at SARS, and nearly resolved...

SERIOUSLY, it’s no secret that us, as former a South African Airways staff member that was retrenched, we have NOT received a salary since March, NOR our Severance Packages etc...

I CAN NOT return those funds under any circumstances,as that has been absorbed by my overdue expenses, and this, to allow Momentum to fix up their mess...

I was NEVER EVER offered a formal apology in all of this.....

And, here I find myself, on the 11th of December, unable to figure out HOW I’m meant to break this news to my husband, and my family, that the said funds won’t be making its way to us for the festive season......As I was in desperate need of these funds, which now I am not able to receive, courtesy of your admin error..

Should I advise my husband that he should review the R10 000 he is currently paying on our Momentum Medical Aid per month, as clearly, they are ***********...let alone our other life policies we hold with yourselves.......??

I have NO WORDS..... I am broken....