1 reviews | Active since Jul 2016

07 Jul 2016, 15:54

USELESS & PATHETIC

<p>It's the worst company to invest your money in.Momentum has been debiting my account on a monthly basis towards an annuity that I had with them,but never raised any issue with me about fica.</p> <p>It's only when I requested them a withdrawal of my money that they raised the issue of fica and said that they won't be able to give me my money if I don't provide them with my proof f residence.I provided them with a recent retail statement of a reputable organisation but they refused it and offered to bring my bank statement (The same account of which they are debiting every month) but they refused it stating that they want a utility bill.</p> <p>I can't get a utility bill because I don't have one.Now they send me from pillar to post just to give me my money.All that they can offer me is apologies and not my money.</p> <p>I am really ****ed of,of this useless company and would not want to deal with them anymore.All I need from them is my money.</p>

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply07 Jul 2016, 18:30
Official

We will investigate the matter. A manager will call you tomorrow

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply08 Jul 2016, 07:03
Official

Dear Mr Ndlovu,

We have received a FICA declaration form your financial adviser. Our call center has therefore loaded an instruction this morning (08/07/2016) to surrender your investment. As this is a unit trust based policy, pricing for today will only be received on Monday, 11 July 2016. The earliest that the surrender can be finalized and payment approved into your account will be on Wednesday, 13 July 2016.

Kind regards,

Nicolette D'Arch

's update08 Jul 2016, 13:36
Reviewer Update

This is totally pathetic.

Why all this because I put in an instruction last week and the person I spoke to yesterday said they have already put in the instruction and will be getting 80% of the funds today and the rest in 3 working days but from the look of it,it will no longer be 3 working days but 5 days from yesterday?

So in total it will be 3weeks just to get my funds after putting in the instruction to withdraw. This is totally pathetic.

Momentum (SA)
Momentum (SA)'s reply11 Jul 2016, 12:31
Official

Dear Mr Ndlovu,

Please be advised that payment was approved today. The funds will reflect in your account after midnight.

I hope that this matter has been resolved?

Kind regards,

Nicolette D'Arch