Useless and don't care.!!

A year ago momentum decided to put statements online, and stop emailing them . To make our experience easier, apparently. I have been trying, since the beginning of this year, to access the website, set up the profile (as directed) and get the statements. Nothing happens. The site will not accept my details (or my mother's, as it is her account). I messaged momentum but so far, in almost a year, the only result I've had is bog standard, automated responses from them about how to set up a profile. I also get 'how did we di' questionnaires, which get 0 from me across the board, but I'm not stupid enough to think anyone will pay any attention. My last resort will be to phone, but I know where that will end up. Technology is supposed to make things easier, but all it does is complicate matters and allow companies to hide behind it, with automated responses. I have no idea how much is in this account after a year of no statements, and I need to keep track of it. My appeals to please just e mail me statements have fallen on deaf, unconcerned ears.