Urgent Follow-Up: Delayed Withdrawal and Pension Transfer – Claim E45 ***

Good day,

I am extremely disappointed with the level of service I have received regarding my withdrawal and pension transfer process.

I resigned from my previous employer, where my pension fund was managed through Momentum. I elected to withdraw my savings portion and transfer the remaining pension funds to my new pension fund with Alexander Forbes.

I completed and submitted all the required documentation on 2 April 2026. However, I only received communication on 19 April 2026 requesting the details of where the pension funds should be transferred. I immediately provided the requested email address and information.

After hearing nothing further, I contacted your offices again last week, only to discover that no progress had been made on my request. I was then asked once again to resend the transferring pension fund details and email address, which I did immediately.

Since then, I have sent multiple follow-up emails and have not received a single response.

What is even more frustrating is that the savings withdrawal amount cannot be processed until the transfer to the new pension fund has been completed. This entire process has now taken more than a month, despite the amounts involved not even being substantial.

I need this matter resolved as a matter of urgency. I do not have the time to continuously follow up with no communication or progress from your side.

Please provide me with urgent feedback and confirmation that this matter is being finalised.

Tiaan Le GrangeEmail: ***

Withdrawal Claim Number: E45 ***