Urgent Complaint – Outstanding Retirement Fund Withdrawal

Momentum FundsAtWork ***

I am writing to formally lodge a complaint regarding my withdrawal request from the Momentum SA Retirement Fund.

On 19 March 2026, I submitted a withdrawal request for both my vested portion and my savings portion. I received confirmation of my withdrawal claim under reference number ***.

Despite this, as of 22 April 2026, I have not received any payment. Over the past month, I have made multiple attempts to obtain feedback and resolution:

Emails: Sent to the fund with no response received. Calls: First call: After waiting on hold for an unreasonable amount of time, the agent disconnected the call when I requested feedback and did not call back. Second call (approx. 1.5 weeks ago): I was assured payment would be made within 5 days. This did not happen. Third call: I was again told payment would be made soon, but no payment has been received. This lack of communication and failure to process my withdrawal is unacceptable. I have been patient, but the continued delays and poor service are causing significant frustration and financial inconvenience.

If this matter is not resolved immediately, I will have no choice but to escalate the complaint to the Pension Funds Adjudicator (PFA).

I request urgent written confirmation of when my payment will be processed and proof that the transaction has been actioned.

Expected resolution deadline: 3 business days from receipt of this complaint.