upset

I have a policy that I surrendered last week as I had something to do with that money this week. after having to submit signature specimens last Thursday i was told everything was in order, so I started counting the 5days wait, I called Monday this week to confirm everything again i was told yes all is in order il be paid in 5days starting from the Friday before (even though that is a day later that i submitted but i said ok, so 5 days takes me to Thursday (yesterday) i was not paid, I called this morning I was told my money would be in my account today, still nothing and the day has ended. for the last 4 years whenever my money had to be deducted there were no delays but now to get my money back there is no response, i called once again and they are closed for a year-end function (understandable) but make sure what needed to be done for the day is done before you empty out your office.