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Sibongile X
1 reviews | Active since Jun 2025
05 Jun 2025, 14:05
Update log in details
Hello, I am writing to formally express my frustration regarding Momentum. I have been trying to view my FundsAtWork statements for the past three weeks and been failing dismally at that because I no longer have access to the email address and the phone number I created my account with. I’ve called Momentum several exhausting times and I have not been assisted. They keep saying I should go to forget password and the OTP is getting sent to the number I am not using. The last time I was able to view my statements was two years ago.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
05 Jun 2025, 14:26Dear Sibongile,
Thank you for your post. There is insufficient information to escalate this query. Please can you respond via the "private reply" function and provide your identity number.
Regards,
ND
Thank you for your post. There is insufficient information to escalate this query. Please can you respond via the "private reply" function and provide your identity number.
Regards,
ND
Momentum (SA)'s reply05 Jun 2025, 14:26
Official
Dear Sibongile,
Thank you for your post. There is insufficient information to escalate this query. Please can you respond via the "private reply" function and provide your identity number.
Regards,
ND
Thank you for your post. There is insufficient information to escalate this query. Please can you respond via the "private reply" function and provide your identity number.
Regards,
ND
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Sibongile X's updateReviewer Update
07 Jun 2025, 19:33Hi,
I am not able to send a private message from this platform. Can I be contacted on the number I provided above so I can be assisted with this please.
Thank you
I am not able to send a private message from this platform. Can I be contacted on the number I provided above so I can be assisted with this please.
Thank you
SX
Sibongile X's update07 Jun 2025, 19:33
Reviewer Update
Hi,
I am not able to send a private message from this platform. Can I be contacted on the number I provided above so I can be assisted with this please.
Thank you
I am not able to send a private message from this platform. Can I be contacted on the number I provided above so I can be assisted with this please.
Thank you
Momentum (SA)'s replyOfficial
09 Jun 2025, 09:05Dear Sibongile,
Thank you for the feedback. We have referred the matter to the Employee Benefits department and asked that a representative contact you directly to provide further assistance.
Regards,
ND
Thank you for the feedback. We have referred the matter to the Employee Benefits department and asked that a representative contact you directly to provide further assistance.
Regards,
ND
Momentum (SA)'s reply09 Jun 2025, 09:05
Official
Dear Sibongile,
Thank you for the feedback. We have referred the matter to the Employee Benefits department and asked that a representative contact you directly to provide further assistance.
Regards,
ND
Thank you for the feedback. We have referred the matter to the Employee Benefits department and asked that a representative contact you directly to provide further assistance.
Regards,
ND