Update beneficiary on Myriad Life Policy - manual process which does not get actioned

Momentum Myriad Life Insurance - Change the beneficiary I have been sending e-mails since March 2023 to update the beneficiaries on my policy. Besides the fact that this cannot be done online and we need to upload a manual form in this modern age of Technology my policy is still going to my dead husband (whom you did the payout) and not my children now as requested. I had one response saying no attachment, and have sent many mails thereafter attaching, and attaching. Noone has bothered to respond to subsequent requests . No-one has even called after I wrote that due to too much frustration I will be posting on hellopeter. that was a month ago,.. If i had died in the meantime, i guess my children would sit with this mess, as your records are not updated due to your inefficient process. I keep logging into the website to check if by some miracle someone has actioned the request, but it says view beneficiary and its now blank ? Please add zero rating , as that is what this deserves.