MSAA
Mohamed Sarfaraz Ahmed Ally
1 reviews | Active since Apr 2016
10 Feb 2025, 10:48
Unsatisfied client
I have been trying to contact Momentum for the past 4 weeks on ***in regards to my 2 pot application to payout filled in December 2024. I have not been able to get through even waiting for 20 minutes on the line.
Why isnt their an option for the call center agent to call back!!!!!!!!!!! I am spending exorbatent amounts of money holding on for so long!!!!!!!!
Really pathetic service from Momentum SA.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 Feb 2025, 11:17Mohamed
We are sorry about the frustration you experienced.
The matter has been escalated to the Service Manager of Investo, who will be able to assist you.
Kind regards
EdB
We are sorry about the frustration you experienced.
The matter has been escalated to the Service Manager of Investo, who will be able to assist you.
Kind regards
EdB
Momentum (SA)'s reply10 Feb 2025, 11:17
Official
Mohamed
We are sorry about the frustration you experienced.
The matter has been escalated to the Service Manager of Investo, who will be able to assist you.
Kind regards
EdB
We are sorry about the frustration you experienced.
The matter has been escalated to the Service Manager of Investo, who will be able to assist you.
Kind regards
EdB
MSAA
Mohamed Sarfaraz Ahmed Ally's updateReviewer Update
10 Feb 2025, 13:48I managed to get thru to your call centre 15mins ago but midway through the conversation, the call centre agent says their was static and she couldnt hear me. The line was so clear on my end so I dont know when this issue is going to be resolved. My details *** - work ***-cell.
MSAA
Mohamed Sarfaraz Ahmed Ally's update10 Feb 2025, 13:48
Reviewer Update
I managed to get thru to your call centre 15mins ago but midway through the conversation, the call centre agent says their was static and she couldnt hear me. The line was so clear on my end so I dont know when this issue is going to be resolved. My details *** - work ***-cell.
Momentum (SA)'s replyOfficial
10 Feb 2025, 14:02Mohamed
I requested the agent to please call you again!
Kind regards
EdB
I requested the agent to please call you again!
Kind regards
EdB
Momentum (SA)'s reply10 Feb 2025, 14:02
Official
Mohamed
I requested the agent to please call you again!
Kind regards
EdB
I requested the agent to please call you again!
Kind regards
EdB